It sheds light on customer satisfaction, agent performance, and helps identify issues before they become problems.
Better numbers and quality reports let you measure successes and stay on target.
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Reach out and talk to customers before they even ask a question.
Innovative clothing rental company Le Tote uses an automated trigger to offer help to customers who are lingering on the checkout page.
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That means you can build relationships with customers in the places they prefer. The Zendesk platform lets agents switch between serving chats, phone calls, emails, or social media messages.
By proactively engaging customers during the buying process, Le Tote is able to reduce cart abandonment and increase conversions.
Analytics plays an important role in chat and messaging.
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