There may be nobody reading the e-mail that comes to this address.) Amazon's rebate center: 1-866-348-2492Amazon Corporate Accounts:1-866-486-2360 Snail mail to customer service Amazon.com, Inc. 1200Seattle, WA 98144Phone: (206) 266-1000Fax: (206) 622-2405 Info e-mail: [email protected] no longer a working e-mail address.(Amazon's CEO is Jeff Bezos, if you want a name to put on an e-mail or fax to this office.) According to good sources, Amazon is no longer outsourcing much of its customer service work to i Sky. 408-376-7400Toll Free: 800-322-9266And another one: 888-749-3229 Pay Pal1-888-221-1161or 402-935-2050 For Pay Pal in the UK: 0870 7307 191 (replace the first 0 by 44 if dialling from outside the UK) Pay Pal (Europe) Ltd Hotham House1 Heron Square Richmond Upon Thames TW9 1EJ Yahoo! I also learned that if Amazon ships you something by mistake, their default reaction is to charge it to your credit card and force you to remain financially responsible for it until it's back in their warehouse.Customer Service PO Box 81226Seattle, WA 98108-1226 Service for Amazon Sellers877-251-0696They also have special e-mail accounts for spoofing and abuse: [email protected] Customer Service Phone 9 a.m. 1-408-349-1572 Netflix 1-800-585-8131 And click here for a national consumer assistance directory! This is their position even if they completely agree that it's their mistake.And, while you're at, if you have a web page and the room to do it, why not post their customer service numbers?The more of us who post it, the more people who will be able to find it.I am truly sorry for your entirely understandable disappointment with the circumstances of your order of August 19th (#102-2271049-3523350), and especially that our Customer Service was not more easily reached and was not more helpful once you actually got through.We at pride ourselves on efficiently servicing our customers' orders and on swiftly resolving problems when they arise, and for our failing you on both counts, I can only offer my sincere apologies.If you follow the "Contact us" links, you can get to this message: If you have difficulty connecting to our Click to Call service, you can call our toll-free number for automated assistance, 1-866-216-1072.International customers can reach us at 1-206-266-2992. The numbers of letters and comments I get have dwindled lately, and maybe that means that there are fewer problems.
The order clearly shows that you ordered two, but just as clearly shows that we charged you for three, which is what we sent.
Over the course of dealing with Amazon, I received many apologies from customer service people, but none of them were adequate. I am writing in response to your letter of August 25th, received at our corporate offices and addressed to Mr. I have been asked to reply as I am well-placed to make appropriate inquiries and to render assistance due.
Nobody was willing to admit that, really, Amazon had screwed up. On September 29, 2002, I received this in response to a snail mail letter I sent to their corporate offices addressed to Jeff Bezos, the Amazon CEO. I welcome the chance to help as I may and please know that I am including Jeff in this correspondence.
Maybe the frustration when things go wrong is so overwhelming people don't want to spend the time to look.
If you want to tell me why you're here, I'd be interested to know -- just click on the "Write" link on the left side of the page.